Best Tool To Empathize with People

Field stories are always useful to grab attention of clients and external audience. Whatsapp Group allows us to directly interact with people who are on field and get real time messages, reports, photographs and stories from them which can be refined later to present in best possible manner.

Power of Whatsapp Group came to my attention when i started Human Centered Design (HCD) certification from Ideo.org and Acumen. The first phase helped me plan my research, where i decided to interact with real people (General public + Experts) using communication tools like Whatsapp, Surveys, Facebook and Linkedin to discover the challenge statement. Whatsapp was faster than any other tool though there   were few concerns related to spam and undesired messages generated by my target audience. Finally i ended up with lot of raw data and insights generated by real people during their real time experiences, to build and submit final prototype. The tool enabled me empathize with people and finally i got the HCD certificate.

Facebook Comments
Puneet Verma
Puneet Verma, is founder, promoter & author of Mission Green Delhi platform. He is Acumen & Ideo.org certified Human-Centered Design professional as well. You can find more than 600 articles, stories and poems written by him on this online publication. To share thoughts with him, you can whatsapp him at +91- 9910162399. Puneet had worked with The QED Group LLC (www.qedgroupllc.com), Washington DC based International Development sector management consulting firm and looked after their web projects.

Leave a Reply

Your email address will not be published. Required fields are marked *

seven − two =

What are you looking for ?


Your Email

Let us know your need

×
Connect with Us

Your Name (required)

Your Email (required)

Your Message

×
Subscribe

×
Translate »
Close